Your Most Frequent IT Problems and How Managed IT Services Help Solve Them
You’re in charge of the IT functions of a small to medium-sized business (SMB), and you’re having some problems with how you approach IT. The field is ever-changing and new threats to your business’s productivity and data security arise every day.
If you’re not sure how managed IT service providers (MSPs) can help you, this story will help demonstrate that for you.
Steve the Operations Manager and His Bad Day
Steve drove into work as most Operations Managers of small manufacturing companies: already worried about what might have happened with the network after he left the office the previous day.
I wonder if the system crashed again last night? Oh gosh, is it still down? If we still have downtime, everyone will be waiting for me…I wonder if Adam’s computer will actually recognize his VPN access today?
Steve gets to work early to prepare for the influx of service requests, and he already has a knock on his door.
Hey, Steve. It was Jenny, the Production Manager. I hope I’m catching you at a good time. I’ve been noticing that my computer is taking forever when I input the guys’ hours. Is that something you can fix?
Steve forces a smile at Jenny and says, “I can look into it.” But he knows that network slowness will take last priority in half an hour when everyone else comes into work.
Just then, Steve gets an email from Chris, the Director of Quality, discussing a new software he read about in some manufacturing productivity magazine and asking if Steve “knew about it.”
Steve rolled his eyes. Of course he knew about it, he had been suggesting for weeks that they give him some time to see if their network could support that or other systems that could improve workflow. There was never enough time in the day…
His phone rings. It’s Adam. His computer won’t allow him to access the VPN…again.
Steve groans, knowing he’ll have to call the manufacturer. The IT guys there are almost never helpful, and they always find something else to fix, turning what Steve thinks should be a cheap fix into an expensive one.
Just then, a frantic Jenny rushed into his office. He started to assure her that he was looking into the slowness issue, but she cut him off saying, “I was updating vendor information and the program crashed. I turned my computer off and on again like you showed me, but when I got back in, all the vendor files were gone.”
As a Operations Manager, Steve had gotten good at hiding his emotions, but when Jenny told him she had lost all the vendor files, his mouth fell open. If he had had the time to set up cloud backup, he would have been able to stop this problem easily, but he knew this would stretch his recovery skills.
The service requests kept pouring in: Valerie in sales had corrupted a group of files, Mitchell the intern had been using the wrong file extension again, Matt in engineering couldn’t access certain data without crashing his computer.
Steve got a call asking him to see Jeff, the company President.
I wonder what this is going to be about. I hope I didn’t do anything.
Thank you for meeting me so quickly,” said Jeff. “I’ve noticed that unauthorized emails have been sent from my email account.
“You mean, you’ve been hacked?” Steve blurted out, shocked at how horrible this day was shaping up to be. “Can I look at the emails?”
Steve deduced that Jeff’s email was hacked, and the hacker sent an email with a link to his whole contact list. If the next person opened the link, they sent the link to their whole contact list. The issue could infect their customers if it reached them and they tried to click the link. That would make for some seriously bad business.
Steve checked the clock. It was only 11:00. The day was young…
How Managed IT Services Could Help Steve the Operations Manager
While you might not be in Steve’s exact situation, you can probably relate to his misfortunes on some level. Managed IT would not have solved all of Steve’s problems, but it could have prevented some of them. MSPs can do the following:
Conduct preventive maintenance and monitor your network remotely
MSPs monitor and fix bugs in your network constantly, resulting in:
- Less system and network failures
- Reduced downtime
- Faster connection for better uptime
Steve could have help fixing the “bugs” in his business’s system without worrying about downtime.
Improve security and protect files
MSPs protect your data from both physical and virtual threats, giving you:
- Cybersecurity from threats such as hackers and phishing scams
- Security from physical disaster with Cloud backup solutions
- Faster data recovery
With an MSP, Steve could have avoided all information loss and his hacked-network nightmare.
Provide new advances in technology
Managed IT Services employ expert professionals in the IT field who stay on top of trends and new advances to give you the best technology for your industry.
Give you peace of mind
MSPs address network problems 24/7 so the client can be sure that everything will be working according to plan at all times. Steve wouldn’t have to worry about network problems on his way to work.
Provide cost-effective solutions without surprise pricing
Having a contract with an MSP (instead of hiring a service each time you need a hardware or software fix) gives you predictable IT service prices. It also increases productivity by decreasing downtime and allows internal IT like Steve to be more productive.
Supplement Your IT Department, Don’t Replace It
We don’t think that managed IT services should necessarily replace your IT department. More often than not, MSPs work most effectively when paired with internal IT staff. How? Take a look.
Managed IT Services give your company an appropriate amount of IT support
Often, SMBs don’t have enough in-house IT for all of the IT support they need. MSPs supplement in-house IT by taking on the most basic functions as well as introducing new technology advances to make sure your technology is as sharp as everything else you do.
Managed IT Services allow IT employees to be proactive
Most IT departments get bogged down fixing all the problems in their current IT system instead of coming up with new and improved IT solutions.
By hiring an MSP to take care of the maintenance and security, you can free up internal IT to focus on strategic business initiatives, allowing your business to perform better in the long-run.
Can ComTec Help You?
ComTec is a team of experienced professionals who are well-prepared and equipped to provide all the managed IT services you need. We can help with everything from disaster recovery, to desktop repair, to cloud backup, to software upgrades, to Virtual Private Networks.
We offer three levels of service, but we are willing to work with you to create a managed service plan that will meet all of your needs in a cost-effective way.
Contact us today to get started.