Managed IT Services
Managed IT Services Tailored to Your Business
Working with a Managed Services Provider frees your team from time-consuming IT troubleshooting, and allows them to stay focused on revenue-generating objectives. While some companies are stuck with simple break-fix solutions, unpredictable IT costs, and crippling downtime, organizations that partner with a managed IT services provider experience enhanced productivity and profitability by leveraging technology systems effectively.
A managed services provider helps you plan, implement, maintain and optimize your systems to maximize your investment. ComTec offers multiple levels of managed IT services—as well as custom packages—so you can maximize your investment in technology. View our packages below, and for a full list of our a la carte options, scroll down.
Premium Plus IT Services
Fully managed IT services is the highest level of Managed Services we offer. This package includes:
- Technology Strategic Planning / CIO Services
- 24x7x365 monitoring of infrastructure
- Remote maintenance, Microsoft and third party patching of systems
- Combination of onsite and remote support by one of our experienced technicians as needed
- Cloud backup
- Email spam filtering
- Anti-virus / ransomware detection and prevention software
- Website and DNS hosting and management
- Personally Identifiable Information (PII) Scanning
- Monthly executive scorecard reports, including hardware and software inventory
- Quarterly meetings to review areas of success and where focus should be
- Unlimited helpdesk calls and support hours
We recommend the fully managed package for companies who frequently need on-site IT or helpdesk support. Fully managed services are charged as a fixed monthly price.
Proactive IT Services
The Proactive IT Services package is our most popular option. It includes:
- Technology Strategic Planning / CIO Services
- 24x7x365 monitoring of infrastructure
- Remote maintenance, Microsoft and third party patching of systems
- Combination of onsite and remote support by one of our experienced technicians as needed
- Cloud backup
- Email spam filtering
- Anti-virus / ransomware detection and prevention software
- Monthly executive scorecard reports, including hardware and software inventory
- Quarterly meetings to review areas of success and where focus should be
- Pay as needed helpdesk calls and support hours
Unlike the Fully Managed package, the Proactive IT Services package offer helpdesk support in a “pay as you go” package, so you only pay for the time you actually use. Proactive IT services are a fixed monthly price with a variable price for any helpdesk support used.
Supplemental IT Services
Supplemental IT services is the most fluid of our packages, as you are only charged for services when you use them. There is no active monitoring or proactivity; ComTec Solutions assists when part of your IT infrastructure is down and needs to be restored.
Custom IT Service Packages
If you feel that your organization needs something in between our offerings, we are happy to put together a custom Managed IT package to fit all your needs. Contact a member of our sales team to get started. See a full list of our services below.





Managed IT Services Tailored to Your Business with ComTec Solutions
Below is a full list of the services we offer. If you feel that your organization needs something in between our offerings, we are happy to put together a custom Managed IT package to fit all your needs. Contact a member of our sales team to get started.
A La Carte IT Services:
Benefits of Partnering with a Managed Services Provider

1. Mitigate IT Risks with Proactive Solutions
When it comes to compliance, quality of technology, uptime and client satisfaction, businesses inherently carry a lot of risk. By partnering with a managed services provider, you reduce your risk by relying on subject-matter experts and a full team of IT specialists who focus on proactively addressing these threats before they impact your business.

2. Controlled and Predictable Spending
Working with a managed IT services provider helps you control your costs better because you are working on a monthly/annual contract with consistent fees and transparently laid out scopes of work. Additionally, managed IT services allow organizations to reduce operational costs, conserve capital budget and lower IT operating expenses. Working with a managed services provider will also help reduce the chance of significant and expensive downtime or crashes.

3. Equip Your Small Business with a Full Team of IT Professionals
Managed IT Services can help small to medium-sized business level the playing field because it equips them with a full-time team of IT professionals, a luxury that is usually reserved for large companies. In addition to the increased quantity of IT staff on your side, you add valuable know-how to your operation and can leverage the expertise of your managed services provider.