Managed IT Services
Getting Started with Managed IT Services
Without Managed IT Services
Employees are spending too much time on, or are too frequently interrupted by, recurring IT problems, instead of focusing on their jobs
Uncertain if the right technology’s in place – unsure of when and how to upgrade or modify
The cost is not predictable month-to-month; there are frequent cost variances with current provider
Concerns over security/privacy – are we taking the proper precautions?
Not having access to the right skill expertise
Advantages of Managed IT Services
Employees are focused on revenue and customer support activities, not IT
Demonstrate due diligence in securing employee, customer and financial data in the event of a security breach – compliance (security and privacy)
Predictable cost to run your IT
Working with a Managed Services Provider frees your team from time-consuming IT troubleshooting, and allows them to stay focused on revenue-generating objectives.
While some companies are stuck with simple break-fix solutions, unpredictable IT costs, and crippling downtime, organizations that partner with a managed IT services provider experience enhanced productivity and profitability by leveraging technology systems effectively.
If you plan to invest in technology to enhance your business capabilities, a managed services provider helps you plan, implement, maintain and optimize your systems to maximize your investment.

Managed IT Services with ComTec Solutions
Every business has different needs for their IT. It’s our job to tailor services to their budget.
Managed IT Services Tailored to Your Business
ComTec offers multiple levels of managed IT services—as well as custom packages—so you can maximize your investment in technology:
Premium Plus IT Services
Fully managed IT services is the highest level of Managed Services we offer. This package includes:
- Base 24/7 monitoring system with monthly executive reports and quarterly meetings
- Set number of monthly hours for an engineer to visit your facility
- Unlimited helpdesk calls and support hours
We recommend the fully managed package for companies who frequently need on-site IT or helpdesk support. Fully managed services are charged as a fixed monthly price.
Premium IT Services
The Proactive IT Services package is our most popular option. It includes:
- Base 24/7 monitoring system with monthly executive reports and quarterly meetings
- Set number of monthly hours for an engineer to visit your facility
- Pay as-needed helpdesk calls and support hours
Unlike the Fully Managed package, the Proactive IT Services package offer helpdesk support in a “pay as you go” package, so you only pay for the time you actually use. Proactive IT services are a fixed monthly price with a variable price for any helpdesk support used.
Supplemental IT Services
Supplemental IT services is the most fluid of our packages, as you are only charged for services when you use them. There is no active monitoring or proactivity; ComTec Solutions assists when part of your IT infrastructure is down and needs to be restored.
Custom IT Service Packages
If you feel that your organization needs something in between our offerings, we are happy to put together a custom Managed IT package to fit all your needs. Contact a member of our sales team to get started.





Monthly Status Reporting The Executive IT Report
The Executive Report in our Managed IT Services package is one of the most powerful tools at your disposal. It bundles all of the services and gives you a high-level overview of your IT activities for a certain period, creating an at-a-glance summary of important metrics. Through our Managed IT Services, your organization will receive a monthly scorecard, showcasing areas in which your IT has improved and areas that still need our attention. The Executive report also includes
- Hardware inventory report
- Software inventory report
- Capacity planning report
Benefits of Partnering with a Managed Services Provider

1. Mitigate IT Risks with Proactive Solutions
When it comes to compliance, quality of technology, uptime and client satisfaction, businesses inherently carry a lot of risk. By partnering with a managed services provider, you reduce your risk by relying on subject-matter experts and a full team of IT specialists who focus on proactively addressing these threats before they impact your business.

2. Controlled and Predictable Spending
Working with a managed IT services provider helps you control your costs better because you are working on a monthly/annual contract with consistent fees and transparently laid out scopes of work. Additionally, managed IT services allow organizations to reduce operational costs, conserve capital budget and lower IT operating expenses. Working with a managed services provider will also help reduce the chance of significant and expensive downtime or crashes.

3. Equip Your Small Business with a Full Team of IT Professionals
Managed IT Services can help small to medium-sized business level the playing field because it equips them with a full-time team of IT professionals, a luxury that is usually reserved for large, multi-million dollar companies. In addition to the increased quantity of IT staff on your side, you add valuable know-how to your operation and can leverage the expertise of your managed services provider.
Managed IT Services with ComTec Solutions

Fast Fixes
24/7 monitoring services ensure that issues are resolved rapidly.

Mitigate Risk, Leverage Technology
Combining preventive maintenance with remote monitoring lets us minimize failures and their impact on your business.

Strategic Technology Solutions
Go beyond break-fix and partner with a company that creates solutions for your organization.