Managed IT Services

Managed IT Services Tailored to Your Business

Working with a Managed Services Provider frees your team from time-consuming IT troubleshooting, and allows them to stay focused on revenue-generating objectives. While some companies are stuck with simple break-fix solutions, unpredictable IT costs, and crippling downtime, organizations that partner with a managed IT services provider experience enhanced productivity and profitability by leveraging technology systems effectively.

A managed services provider helps you plan, implement, maintain and optimize your systems to maximize your investment. ComTec offers multiple levels of managed IT services—as well as custom packages—so you can maximize your investment in technology. View our packages below, and for a full list of our a la carte options, scroll down.

Premium Plus IT Services

Fully managed IT services is the highest level of Managed Services we offer. This package includes:

  • Technology Strategic Planning / CIO Services
  • 24x7x365 monitoring of infrastructure
  • Remote maintenance, Microsoft and third party patching of systems
  • Combination of onsite and remote support by one of our experienced technicians as needed
  • Cloud backup
  • Email spam filtering
  • Anti-virus / ransomware detection and prevention software
  • Website and DNS hosting and management
  • Personally Identifiable Information (PII) Scanning
  • Monthly executive scorecard reports, including hardware and software inventory
  • Quarterly meetings to review areas of success and where focus should be
  • Unlimited helpdesk calls and support hours

We recommend the fully managed package for companies who frequently need on-site IT or helpdesk support. Fully managed services are charged as a fixed monthly price.

Proactive IT Services

The Proactive IT Services package is our most popular option. It includes:

  • Technology Strategic Planning / CIO Services
  • 24x7x365 monitoring of infrastructure
  • Remote maintenance, Microsoft and third party patching of systems
  • Combination of onsite and remote support by one of our experienced technicians as needed
  • Cloud backup
  • Email spam filtering
  •  Anti-virus / ransomware detection and prevention software
  • Monthly executive scorecard reports, including hardware and software inventory
  • Quarterly meetings to review areas of success and where focus should be
  • Pay as needed helpdesk calls and support hours

Unlike the Fully Managed package, the Proactive IT Services package offer helpdesk support in a “pay as you go” package, so you only pay for the time you actually use. Proactive IT services are a fixed monthly price with a variable price for any helpdesk support used.

Supplemental IT Services

Supplemental IT services is the most fluid of our packages, as you are only charged for services when you use them. There is no active monitoring or proactivity; ComTec Solutions assists when part of your IT infrastructure is down and needs to be restored.

Custom IT Service Packages

If you feel that your organization needs something in between our offerings, we are happy to put together a custom Managed IT package to fit all your needs. Contact a member of our sales team to get started. See a full list of our services below.

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Managed IT Services Tailored to Your Business with ComTec Solutions

Below is a full list of the services we offer. If you feel that your organization needs something in between our offerings, we are happy to put together a custom Managed IT package to fit all your needs. Contact a member of our sales team to get started.

A La Carte IT Services:

Strategic Planning & CIO Services

At ComTec, we’ll work with you to align your IT strategy with your business goals for operations, production, sales, and marketing. We start by looking at your current IT infrastructure. We use that  information to create custom technology roadmaps that  will help form a consistent and proactive plan. Our strategic planning services are specifically designed to positively impact your operations and your bottom-line, all within an agreed-upon budget.

Server Virtualization

Maximize your  network’s capability and simplify your infrastructure with server consolidation and virtualization. Your employees will benefit from a standardized operating system between all machines, and your company will save money on hardware maintenance and energy bills.

Server virtualization simplifies your infrastructure so you can make better use of storage, network, and computing resources, which means more financial control, faster response, and server consolidation.

  • Capital cost reduction – By pooling resources through server consolidation, you can reduce your hardware needs by a 10:1 ratio. Less hardware can mean up to 50% lower hardware and operating costs—and up to 80% lower energy costs
  • Less downtime – Virtualization offers complete and continuous protection with automatic disaster recovery. When you virtualize servers, desktops, and applications, you can ensure data protection and benefit from high availability
  • Dramatic efficiency boost – Your IT professionals will find it faster and easier to manage and monitor virtual machines with different operating systems on a single virtualization platform.
  • Superior testing environment – Pre-production staging environments are optimized for better testing situations and reduced downtime.
  • Greater security – Fully protect applications, network and endpoints across your entire infrastructure, including features like automated patch management and integrated firewall across your environment. A smart way to ensure you’re compliant enterprise-wide.
  • Energy savings – Consolidating servers decommissions unnecessary physical servers while more effectively utilizing more energy-efficient servers.

Cloud Backup

Data is at the heart of so many types of modern businesses. Which is why it’s crucial to have end-to-end data protection that delivers secure, reliable backup and recovery. Our Cloud Backup solution provides enterprise-class backup and recovery in a single, integrated solution. Within it, you’ll find a range of features designed to securely protect more of your data while using less of your network and storage resources.

Our Cloud Backup also features powerful autonomic-healing and validation-restore capabilities to make sure a system failure doesn’t slow you down.

Secure, reliable backup is critical to protecting your business’ data from unexpected system failure. ComTec’s integrated cloud backup system is designed to preserve your data while using less of your network and storage resources. It features powerful autonomic-healing, validation-restore capabilities, and military-grade encryption. Our Cloud Backup solution provides enterprise-class backup and recovery in a single, integrated solution.

Our team ensures business continuity through scheduled backup of critical data and restoration in the event of data loss. We apply the industry’s best practices for the protection of your data against loss through regular on-site and cloud backup.

Cloud Backup includes

  • Cross-Platform System Protection
  • Storage agnostic
  • Broad Hypervisor Support
  • Scheduling of backups as needed
  • Replication to multiple sites
  • Testing
  • Migration

For businesses who need it, we offer additional backup and offsite storage options for proper management of critical data. This is an optional service that can be added on to a Managed IT package.

Cybersecurity

With the rise of online services and technology across industries, cybersecurity has more relevance than ever before. Without the proper security measures in place, your business may be at risk for data loss and breaches that could compromise information privacy.  We understand that cybersecurity components play a critical role in system and software safety. That’s why we provide extensive and scalable options you can rely on to protect essential network and computer processes.

Cybersecurity services we provide include:

  • Penetration Testing: Approaches a network from the outside in to gather intelligence and provide detailed reports that identifies all threats. This includes testing firewalls, scanning open ports, and performing Secure Shell Testing (SSH) to find all network vulnerabilities. A plan is created to remediate each threat.
  • Managed Detection and Response (MDR): Looks at a network from the inside out to better integrate technology for improved detection and response to cybersecurity threats.
  • Vulnerability Scanning: Finds weaknesses in web applications, passwords, configurations, as well as injected malware code, missing data encryption, excessive privileges and zero day threats. A plan is created to remediate each threat.
  • NIST Remediation: Advances your ability to detect, investigate & respond to threats to mitigate vulnerabilities and move towards more secure operations using NIST 800-171 and CMMC requirements for computer systems.
  • Antivirus / Endpoint Protection: Next-Generation SentinelOne Endpoint Protection protects against all threat vectors.
    • Pre-Execution: SentinelOne’s single agent technology uses a Static AI engine to provide pre-execution protection. The Static AI engine replaces traditional signatures and obviates recurring scans that kill end-user productivity.
    • On-Execution: SentinelOne’s Behavioral AI engines track all processes and their interrelationships regardless of how long they are active. When malicious activities are detected, the agent responds automatically at machine speed. Our Behavioral AI is vector-agnostic – file-based malware, scripts, weaponized documents, lateral movement, file-less malware, and even zero-days.
    • Post-Execution: SentinelOne’s Automated EDR provides rich forensic data and can mitigate threats automatically, perform network isolation, and auto-immunize the endpoints against newly discovered threats. As a final safety measure, SentinelOne can even rollback an endpoint to its pre-infected state.
  • MailRoute Hosted Email Security and Threat Management: Stops spam, viruses, ransomware and other threats. You can add Continuity + Archiving Lite for business productivity. This product easily integrates with Office 365, other hosts and all servers.
  • KnowBe4 Security Awareness Training: Create a fully mature security awareness training program with KnowBe4 Assessments. KnowBe4 is the world’s largest integrated Security Awareness Training and Simulated Phishing platform. Find out where your users are in both security knowledge and security culture. With an integrated deep learning neural network, you get detailed reports that help evaluate how your organization’s risk changes over time and truly measure the performance of your training program and understand where improvements need to be made to strengthen your human firewall.

Disaster Recovery

Disaster recovery aims at protecting your organization from negative forces, disrupting workflow, and even permanently damaging your infrastructure. Natural disasters, such as hurricanes and tornadoes, can damage your hardware, but other disasters, such as ransomware, malware, and cyber attacks, can be even more long-lasting and detrimental to your business.

ComTec Solutions’ Disaster Recovery service addresses both physical and virtual environments–critical data, applications, and complete systems. So when trouble hits, we can help you make sure your business continues with as little downtime and interruption as possible.

ComTec’s team of IT experts can perform an in-depth Business Impact Analysis to pinpoint areas where your system is vulnerable, and we’ll use that information to implement a Disaster Recovery solution that will minimize productivity loss when a problem occurs.

Helping you simplify your systems

ComTec will simplify the way you manage server and storage platforms, cut the cost of building and managing your disaster recovery infrastructure, and protect you from downtime.

  • Backup software – Typically a good option for businesses that prefer to back up data on-site, with the option to replicate data to another office, a cloud infrastructure, or to send a replicated copy off-site via a disk or tape for disaster recovery.
  • Backup appliance – One device unites backup software and storage. Easy to deploy, ideal for small- and medium-sized businesses that prefer on-site backup and recovery, but don’t have storage hardware.
  • Cloud-based/hosted backup – An easy way to securely, continuously back up local applications and data. Ideal if you have complex servers and systems to protect, and don’t want to manage your own backups. A great relief for overburdened IT staff.

Submit the form below to download our free eBook on how to implement a Disaster Recovery Plan for your business today!

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Benefits of Partnering with a Managed Services Provider

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1. Mitigate IT Risks with Proactive Solutions

When it comes to compliance, quality of technology, uptime and client satisfaction, businesses inherently carry a lot of risk. By partnering with a managed services provider, you reduce your risk by relying on subject-matter experts and a full team of IT specialists who focus on proactively addressing these threats before they impact your business.

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2. Controlled and Predictable Spending

Working with a managed IT services provider helps you control your costs better because you are working on a monthly/annual contract with consistent fees and transparently laid out scopes of work. Additionally, managed IT services allow organizations to reduce operational costs, conserve capital budget and lower IT operating expenses. Working with a managed services provider will also help reduce the chance of significant and expensive downtime or crashes.

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3. Equip Your Small Business with a Full Team of IT Professionals

Managed IT Services can help small to medium-sized business level the playing field because it equips them with a full-time team of IT professionals, a luxury that is usually reserved for large companies. In addition to the increased quantity of IT staff on your side, you add valuable know-how to your operation and can leverage the expertise of your managed services provider.

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