Managed IT Services

Getting Started with Managed IT Services

Without Managed IT Services

Employees are spending too much time on, or are too frequently interrupted by, recurring IT problems, instead of focusing on their jobs

Uncertain if the right technology’s in place – unsure of when and how to upgrade or modify

The cost is not predictable month-to-month; there are frequent cost variances with current provider

Concerns over security/privacy – are we taking the proper precautions?

Not having access to the right skill expertise

Advantages of Managed IT Services

Employees are focused on revenue and customer support activities, not IT

Demonstrate due diligence in securing employee, customer and financial data in the event of a security breach – compliance (security and privacy)

Predictable cost to run your IT

Working with a Managed Services Provider frees your team from time-consuming IT troubleshooting, and allows them to stay focused on revenue-generating objectives.

While some companies are stuck with simple break-fix solutions, unpredictable IT costs, and crippling downtime, organizations that partner with a managed IT services provider experience enhanced productivity and profitability by leveraging technology systems effectively.

If you plan to invest in technology to enhance your business capabilities, a managed services provider helps you plan, implement, maintain and optimize your systems to maximize your investment.

Managed IT Services Provider Support

Managed IT Services with ComTec Solutions

Strategic Planning & CIO Services

At ComTec, we’ll work with you to align your IT strategy with your business goals for operations, production, sales, and marketing. We start by looking at your current IT infrastructure. We use that  information to create custom technology roadmaps that  will help form a consistent and proactive plan. Our strategic planning services are specifically designed to impact your operations and your bottom-line, all within an agreed-upon budget.

Server Virtualization

Maximize your storage network’s capability and simplify your infrastructure with server consolidation and virtualization. Your employees will benefit from a standardized operating system between all machines, and your company will save money on hardware maintenance and energy bills.

Server virtualization simplifies your infrastructure so you can make better use of storage, network, and computing resources, which means more financial control, faster response, and server consolidation.

  • Capital cost reduction – By pooling resources through server consolidation, you can reduce your hardware needs by a 10:1 ratio. Less hardware can mean up to 50% lower hardware and operating costs—and up to 80% lower energy costs
  • Less downtime – Virtualization offers complete and continuous protection with automatic disaster recovery. When you virtualize servers, desktops, and applications, you can ensure data protection and benefit from high availability
  • Dramatic efficiency boost – Your IT professionals will find it faster and easier to manage and monitor virtual machines with different operating systems on a single virtualization platform.
  • Superior testing environment – Pre-production staging environments are optimized for better testing situations and reduced downtime.
  • Greater security – Fully protect applications, network and endpoints across your entire infrastructure, including features like automated patch management and integrated firewall across your environment. A smart way to ensure you’re compliant enterprise-wide.
  • Energy savings – Consolidating servers decommissions unnecessary physical servers while more effectively utilizing more energy-efficient servers.

IT Support and Infrastructure Management

We know how important your IT Infrastructure is to your business’s efficiency and productivity, and how costly downtime can be. That’s why our 24/7 IT support service will constantly monitor your network to solve problems as soon as they happen.

We offer different levels of service, including Proactive IT Service, which covers system maintenance and monitoring, and Supplemental IT service, which provides essential repairs and fixes as needed. More details on these levels are below.

24/7 performance monitoring ensures all of the critical network devices that make up your small business network are healthy and functioning reliably and optimally. We monitor and maintain your LAN, WAN, and VPN.

ComTec can also provide an IT engineer to be on site with you and your team throughout the month.

Bundled Support Time (Optional)

Sometimes your business needs more than monitoring and preventative maintenance. We offer bundled helpdesk support time to aid your business when IT issues outside of our normal scope occur. Often times, our technicians can work remotely to resolve any issues

Cloud Backup

Data is at the heart of so many types of modern businesses. Which is why it’s crucial to have end-to-end data protection that delivers secure, reliable backup and recovery. Our Cloud Backup solution provides enterprise-class backup and recovery in a single, integrated solution. Within it, you’ll find a range of features designed to securely protect more of your data while using less of your network and storage resources.

Our Cloud Backup also features powerful autonomic-healing and validation-restore capabilities to make sure a system failure doesn’t slow you down.

Secure, reliable backup is critical to protecting your business’ data from unexpected system failure. ComTec’s integrated cloud backup system is designed to preserve your data while using less of your network and storage resources. It features powerful autonomic-healing, validation-restore capabilities, and military-grade encryption. Our Cloud Backup solution provides enterprise-class backup and recovery in a single, integrated solution.

Our team ensures business continuity through scheduled backup of critical data and restoration in the event of data loss. We apply the industry’s best practices for the protection of your data against loss through regular on-site and cloud backup.

Cloud Backup includes

  • Agentless software architecture for easier deployment and management
  • Global deduplication and data compression technology
  • Designed for efficient performance and compatibility with public, private, and hybrid cloud architectures
  • NIST FIPS 140-2 certified security, including AES 256 encryption
  • Autonomic healing and validation restore capabilities
  • Fast, efficient, and secure backups of all types and locations of data – from servers to applications, to endpoint devices and cloud-based data

For businesses who need it, we offer additional backup and offsite storage options for proper management of critical data. This is an optional service that can be added on to a Managed IT package.

Anti-Virus and Anti-Spam

As cyber threats become more prevalent, it is almost certain that a business will experience some sort of breach. And while worst-case scenarios can ruin critical parts of your business, most cyber threats will cost you time, money, and management attention. A lack of adequate cybersecurity could also cause you to lose clients if they demand strict security compliance.

We offer perimeter protection preventing unwanted email viruses and spam from reaching your network or users. ComTec has partnered with leading security providers to offer you best in class anti-virus and anti-spam products.

Disaster Recovery

Disaster recovery aims at protecting your organization from negative forces, disrupting workflow, and even permanently damaging your infrastructure. Natural disasters, such as hurricanes and tornadoes, can damage your hardware, but other disasters, such as ransomware, malware, and cyber attacks, can be even more long-lasting and detrimental to your business.

ComTec Solutions’ Disaster Recovery service addresses both physical and virtual environments–critical data, applications, and complete systems. So when trouble hits, we can help you make sure your business continues with as little downtime and interruption as possible.

ComTec’s team of IT experts can perform an in-depth Business Impact Analysis to pinpoint areas where your system is vulnerable, and we’ll use that information to implement a Disaster Recovery solution that will minimize productivity loss when a problem occurs.

Helping you simplify your systems

ComTec will simplify the way you manage server and storage platforms, cut the cost of building and managing your disaster recovery infrastructure, and protect you from downtime.

  • Backup software – Typically a good option for businesses that prefer to back up data on-site, with the option to replicate data to another office, a cloud infrastructure, or to send a replicated copy off-site via a disk or tape for disaster recovery.
  • Backup appliance – One device unites backup software and storage. Easy to deploy, ideal for small- and medium-sized businesses that prefer on-site backup and recovery, but don’t have storage hardware.
  • Cloud-based/hosted backup – An easy way to securely, continuously back up local applications and data. Ideal if you have complex servers and systems to protect, and don’t want to manage your own backups. A great relief for overburdened IT staff.

Web Design and Hosting

ComTec can help you refresh your website — or rebuild it from scratch with all-new content. With interface features and eye-catching graphics that hold people’s attention and move them to action.

And once you’re live, we can make sure your site runs fast and is quickly findable online, with web hosting solutions that optimize your site’s performance, and SEO that ensures you show up at the top of search results.

  • Up and running around the clock – Lightning-fast site performance, even during the spikes in traffic. We guarantee 99.9% uptime. Systems monitored 24/7 to make sure your website is always available to your customers.
  • User-friendly content management – Our web hosting can accommodate today’s most popular Content Management Systems, including Joomla, WordPress, Drupal, and others.
  • A plan that’s a perfect fit – Choose the number and amount of storage, email accounts, databases, and bandwidth you need to serve your website, and we’ll customize a package just for you.
  • DNS management – We can manage your domain name and name servers, update and change them as needed, and train your staff to do so.
  • Intranet solutions – An intranet uses Internet-based technology to make it easier to share information within your organization. We can help you set up a system that’s secure, user-friendly, and just the right scope for your needs.

Standard Reporting

When you partner with ComTec, you’ll receive a monthly scorecard, called the Executive report, of the overall health of your IT systems. This scorecard gives you both at-a-glance and detailed information about everything from an inventory of the software programs you are using to your server performance.

Once a quarter, we’ll have a formal reporting meeting reviewing the past three months and future steps to take for optimal IT performance.

Every business has different needs for their IT. It’s our job to tailor services to their budget.

Managed IT Services Tailored to Your Business

ComTec offers multiple levels of managed IT services—as well as custom packages—so you can maximize your investment in technology:

Premium Plus IT Services

Fully managed IT services is the highest level of Managed Services we offer. This package includes:

  • Base 24/7 monitoring system with monthly executive reports and quarterly meetings
  • Set number of monthly hours for an engineer to visit your facility
  • Unlimited helpdesk calls and support hours

We recommend the fully managed package for companies who frequently need on-site IT or helpdesk support. Fully managed services are charged as a fixed monthly price.

Premium IT Services

The Proactive IT Services package is our most popular option. It includes:

  • Base 24/7 monitoring system with monthly executive reports and quarterly meetings
  • Set number of monthly hours for an engineer to visit your facility
  • Pay as-needed helpdesk calls and support hours

Unlike the Fully Managed package, the Proactive IT Services package offer helpdesk support in a “pay as you go” package, so you only pay for the time you actually use. Proactive IT services are a fixed monthly price with a variable price for any helpdesk support used.

Supplemental IT Services

Supplemental IT services is the most fluid of our packages, as you are only charged for services when you use them. There is no active monitoring or proactivity; ComTec Solutions assists when part of your IT infrastructure is down and needs to be restored.

Custom IT Service Packages

If you feel that your organization needs something in between our offerings, we are happy to put together a custom Managed IT package to fit all your needs. Contact a member of our sales team to get started.

Person holding a tablet with screen facing out
Managed it services report
Hardware Inventory Report
Capacity Planning Report
Software Inventory Report

Monthly Status Reporting The Executive IT Report

The Executive Report in our Managed IT Services package is one of the most powerful tools at your disposal. It bundles all of the services and gives you a high-level overview of your IT activities for a certain period, creating an at-a-glance summary of important metrics. Through our Managed IT Services, your organization will receive a monthly scorecard, showcasing areas in which your IT has improved and areas that still need our attention. The Executive report also includes

  • Hardware inventory report
  • Software inventory report
  • Capacity planning report
Information systems that improve quoting, productivity, and profitability

Benefits of Partnering with a Managed Services Provider

server virtualization work with a managed service provider

1. Mitigate IT Risks with Proactive Solutions

When it comes to compliance, quality of technology, uptime and client satisfaction, businesses inherently carry a lot of risk. By partnering with a managed services provider, you reduce your risk by relying on subject-matter experts and a full team of IT specialists who focus on proactively addressing these threats before they impact your business.

purchase an erp system

2. Controlled and Predictable Spending

Working with a managed IT services provider helps you control your costs better because you are working on a monthly/annual contract with consistent fees and transparently laid out scopes of work. Additionally, managed IT services allow organizations to reduce operational costs, conserve capital budget and lower IT operating expenses. Working with a managed services provider will also help reduce the chance of significant and expensive downtime or crashes.

manufacturing best practices

3. Equip Your Small Business with a Full Team of IT Professionals

Managed IT Services can help small to medium-sized business level the playing field because it equips them with a full-time team of IT professionals, a luxury that is usually reserved for large, multi-million dollar companies. In addition to the increased quantity of IT staff on your side, you add valuable know-how to your operation and can leverage the expertise of your managed services provider.

Managed IT Services with ComTec Solutions

Fast IT Fixes Icon

Fast Fixes

24/7 monitoring services ensure that issues are resolved rapidly.

Mitigate Risk Leverage Technology Icon

Mitigate Risk, Leverage Technology

Combining preventive maintenance with remote monitoring lets us minimize failures and their impact on your business.

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Strategic Technology Solutions

Go beyond break-fix and partner with a company that creates solutions for your organization.

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