--- title: Proactive IT Management | Comtec description: "Keep your systems running smoothly, secure, and up to date with ComTec’s managed IT services so you can focus on what matters most: growing your business." --- # Maximize Your Business Potential with Proactive Managed IT Services Keep your systems running smoothly, securely, and up to date with ComTec’s managed IT services so you can focus on what matters most: growing your business. [ Explore Our Services ](https://www.comtecsolutions.com/?hsLang=en#comtecmanagedservicespackages) ## Driving Your Business Success with Expert Managed IT Services  Your IT infrastructure is critical to your business’s success. Our team of experts provides management, monitoring, and support to ensure maximum uptime as well as proactive maintenance to prevent issues before they occur. Whether you need help with data backup and recovery, cloud services, keeping systems and data secure, vCIO support, or anything in between, we’ve got you covered. Let us help you take your IT operations to the next level so you can achieve your business goals with confidence.   [ Let’s Talk ](https://www.comtecsolutions.com/contact-us?hsLang=en) ![two workers on ipad talking](https://www.comtecsolutions.com/hubfs/two%20workers%20on%20ipad%20talking.jpeg "two workers on ipad talking") ## How Managed IT Services by ComTec Benefits Your Business 1 ### Efficiency Businesses can achieve greater efficiency through improved network reliability, enhanced security, and reduced downtime. Our expert team can help streamline your IT infrastructure and ensure that all systems are running at peak performance, saving you time and money.   2 ### Cost Savings By bringing on an experienced partner, businesses can save money on staffing and equipment costs. Our team of professionals will provide ongoing support and maintenance for your IT systems, helping to minimize costly downtime and avoid expensive repairs.   3 ### Scalability As your business grows, your IT needs will inevitably change. With ComTec’s managed IT services, you can easily scale your IT infrastructure up or down to meet your changing requirements. Our team will work closely with you to ensure that your technology solutions are always aligned with your business goals.   4 ### Security With the rise of online services and remote access needs, keeping your data and technology secure has never been more important. Our team can help protect your business against threats, mitigate risk, and ensure you’re in compliance, alleviating any concerns of breaches.   [ Let’s Talk ](https://www.comtecsolutions.com/contact-us?hsLang=en) We have been using ComTec Solutions for more than four years now. Beginning with our ERP support and now including all hardware and software management, in addition to our Cloud backup. I would highly recommend ComTec to any company requiring their services.   #### **VP/GM, Electri-Cord Mfg. Co.** ![comtech video cover](https://www.comtecsolutions.com/hubfs/comtech%20video%20cover.png) [**](https://youtu.be/9z-utJtyVeo) ## Fisher Associates Saves Time and Headache with Managed IT Services from ComTec Solutions ##### “Our IT needs weren’t scaling quick enough to meet the growth we were experiencing. ComTec came in and helped us better align our IT operations to meet our short- and long-term growth goals. They are an essential part of our success.” —Lorenzo Rotoli, Vice President [ Watch the Video ](https://youtu.be/9z-utJtyVeo) ## Take Your IT Infrastructure to the Next Level [Let’s Talk](https://www.comtecsolutions.com/contact-us?hsLang=en) ## Never Worry About IT Again We offer three comprehensive levels of managed IT services to fit the unique needs of manufacturers. Each level is backed by an expert team that is seasoned in handling and resolving basic to highly complex needs and challenges in a timely and accurate fashion. We keep watch of your IT environment and ensure that it’s always operating at optimal levels so that you don’t have to.   If you have questions about any of the levels of our managed IT services outlined below or would like a quote, simply reach out to us! | ## ComTec Managed Services Packages | | | | | --- | --- | --- | --- | | ### Services | ### Three Levels to Choose From | | | |   | #### Essentials | #### Security Foundations | #### Enterprise Security | | Maintenance/Management/ Monitoring of entire network and all devices | ✓ | ✓ | ✓ | | Third Party Patching | ✓ | ✓ | ✓ | | Web Hosting | ✓ | ✓ | ✓ | | Endpoint protection and anti-ransomware | ✓ | ✓ | ✓ | | Email Spam Filtering | ✓ | ✓ | ✓ | | Office 365: Business Basic, Business Standard, Exchange Online 1 & 2 |   | ✓ | ✓ | | Mobile Device Management (MDM) |   | ✓ | ✓ | | Cybersecurity Awareness Training |   | ✓ | ✓ | | Multifactor Authentication (MFA) |   | ✓ | ✓ | | Cloud Backup - Software |   | ✓ | ✓ | | Cloud Backup - Storage |   | ✓ | ✓ | | Co-managed Ticketing System |   |   | ✓ | | Siemless Log Monitoring |   |   | ✓ | | Threat Intelligence/Hunting |   |   | ✓ | | Breach Detection |   |   | ✓ | | Intrusion Monitoring |   |   | ✓ | | Dark Web Monitoring |   |   | ✓ | | Monthly Vulnerability Scanning |   |   | OPTIONAL | | Annual Pen Test |   |   | OPTIONAL | | Annual DR Test |   |   | OPTIONAL | | Proactive Business Reviews | Annually | Quarterly | Monthly | ## FAQ Do you have an MSP team located in my area? We have physical offices in the following areas: Rochester, Syracuse, and Buffalo, New York; East Berlin, Connecticut; Dallas, Texas; and Philadelphia, Pennsylvania. Our team is both on-site and virtual, meaning that we can service businesses throughout the United States. How many employees does ComTec employ? The ComTec Solutions team includes 60+ employees, all located in the United States. Will the people working on my account be full-time ComTec employees or contractors? Each ComTec Solutions account is serviced by full-time employees. How long has ComTec been in business? ComTec was founded in 1995. Do you work exclusively with manufacturers? While we have deep expertise in manufacturing, we also service clients in a variety of industries, including medical, engineering, and professional services. Do your MSP levels include cybersecurity services? ComTec offers three levels of managed IT services, two of which include cybersecurity services: security foundations and enterprise security. You can learn more by [reading the ComTec Managed Services Packages section above.](https://www.comtecsolutions.com/managed-it-services#comtecmanagedservicespackages) After we sign the MSP agreement, how long until we get support? Service and support begin immediately after signing your agreement, with full onboarding averaging around 30 days or less. If we sign up for a level but then find six months or so down the road that we want more support, can we change levels? If so, is there any disruption in our service when doing so? ComTec can quickly pivot to meet the needs of your organization, ensuring you can change levels of service with no disruption to your business. Is the ComTec MSP team located in the United States or other countries? All ComTec team members are based in the United States. What types of certifications do your IT support techs have? ComTec employees stay abreast of current threats and technology trends and hold a variety of certifications for Microsoft, StorageCraft, and SonicWall. Do you sell IT hardware? Staying secure requires up-to-date hardware. ComTec can provide the following hardware and software options for our clients: servers, workstations, firewall routers, switches, desktops, and laptops (Microsoft products). What is your turnover rate for IT and tech support resources? ComTec Solutions places a strong emphasis on cultivating a positive company culture. This means our turnover rate is very low. We’ve won several best-places-to-work awards as well, two of which are posted [on the Resources page](https://www.comtecsolutions.com/blog?hsLang=en) of our website. Is your team 24/7? What if we need on-site support after hours? ComTec provides support 24/7, 365 days a year for our customers, with a team of agents available for after-hour issues. What else does ComTec offer besides IT and tech support? ComTec also provides advisory, implementation, and ongoing administration of [ERP manufacturing software](https://www.comtecsolutions.com/epicor-kinetic-erp?hsLang=en) specifically built for manufacturers with an appetite for rapid growth.   ## Never Worry About IT Again We offer three comprehensive levels of managed IT services to fit the unique needs of manufacturers. Each level is backed by an expert team that is seasoned in handling and resolving basic to highly complex needs and challenges in a timely and accurate fashion. We keep watch of your IT environment and ensure that it’s always operating at optimal levels so that you don’t have to. If you have questions about any of the levels of our managed IT services outlined below or would like a quote, simply reach out to us! #### Annually More Details #### Security Essentials More Details #### Enterprise Security More Details Systems Maintenance /Management/ Monitoring ✓ ✓ ✓ Microsoft Patch Management ✓ ✓ ✓ Third-Party Patch Management ✓ ✓ ✓ Office 365 ✓ ✓ ✓ Website Hosting ✓ ✓ ✓ SentinelOne endpoint protection ✓ ✓ Mobile Device Management (MDM) ✓ ✓ Spam Filtering ✓ ✓ KnowBe4 Security Awareness - Silver ✓ ✓ Duo MFA ✓ ✓ Cloud Backup ✓ ✓ Taskfire Co Management ✓ Managed Detection and Response (MDR) ✓ Monthly Vulnerability Scanning ✓ Annual Pen Test ✓ Annual DR Test ✓ QBR Annually Quarterly Monthly #### Annually More Details #### Security Essentials More Details #### Enterprise Security More Details Systems Maintenance /Management/ Monitoring ✓ ✓ ✓ Microsoft Patch Management ✓ ✓ ✓ Third-Party Patch Management ✓ ✓ ✓ Office 365 ✓ ✓ ✓ Website Hosting ✓ ✓ ✓ SentinelOne endpoint protection ✓ ✓ Mobile Device Management (MDM) ✓ ✓ Spam Filtering ✓ ✓ KnowBe4 Security Awareness - Silver ✓ ✓ Duo MFA ✓ ✓ Cloud Backup ✓ ✓ Taskfire Co Management ✓ Managed Detection and Response (MDR) ✓ Monthly Vulnerability Scanning ✓ Annual Pen Test ✓ Annual DR Test ✓ QBR Annually Quarterly Monthly #### Annually More Details #### Security Essentials More Details #### Enterprise Security More Details Systems Maintenance /Management/ Monitoring ✓ ✓ ✓ Microsoft Patch Management ✓ ✓ ✓ Third-Party Patch Management ✓ ✓ ✓ Office 365 ✓ ✓ ✓ Website Hosting ✓ ✓ ✓ SentinelOne endpoint protection ✓ ✓ Mobile Device Management (MDM) ✓ ✓ Spam Filtering ✓ ✓ KnowBe4 Security Awareness - Silver ✓ ✓ Duo MFA ✓ ✓ Cloud Backup ✓ ✓ Taskfire Co Management ✓ Managed Detection and Response (MDR) ✓ Monthly Vulnerability Scanning ✓ Annual Pen Test ✓ Annual DR Test ✓ QBR Annually Quarterly Monthly ## Take your business to the next level with ComTec Solutions! [Let’s Talk](https://www.comtecsolutions.com/contact-us?hsLang=en)