Careers

The Customer Success Manager (CSM) is the main customer service point of contact for our customers. The CSM is responsible for selling the wide range of software, hardware, and services that ComTec offers to our customers. Daily the CSM communicates with our customers via phone, email, or in person, helping them obtain quotes, work through customer service issues, and help them grow their business by better utilizing our solutions. The CSM meets with assigned customers quarterly to make sure they are getting the most out of their relationship with ComTec and a seamless service experience.

The Marketing Manager helps to determine go-to-market strategies that generate brand awareness and buyer engagement that convert to sales opportunities. It is their responsibility to clearly understand buyer types and the marketplace to determine and execute programs and activities that resonate with the intended audience(s) and compel them to want to learn more about ComTec.

They will be looked upon as a strategic advisor to help guide the messaging and approaches used to garner buyer attention and the development of a market leadership position. Using digital marketing channels, demand generation best practices, creative thinking, and marketing automation tools, along with traditional more personalized approaches and at times an experimental mindset, the Marketing Manager will execute plans and measure success based on set performance metrics that align to ComTec’s financial goals.

They will manage all marketing vendor relationships and leverage their services when and how needed to ensure projects deliver expected outcomes and help support the needs of the various areas of the business. They are familiar with managing a budget and ensuring the proper allocation of funds. They will work closely with company partners and other entities to ensure a well-rounded, strategic marketing approach that delivers meaningful and measurable wins.

As a member of the Enterprise Systems Group, you will lead the consulting team to help ensure they are following processes to deliver software implementations via consulting activities from kickoff to Go-Live, on time, on budget and to the agreed scope, as well as provide ongoing client support. Streamline and provide onboarding activities by managing training, shadowing, and other activities. Making decisions aimed at improving efficiency while at the same time ensuring no disruption of project schedules. Directly working with the consulting and software engineers to provide quality solution design to the customers.

The Sales Engineer provides the sales team (ERP Sales Consultants and Customer Success Managers) with in-depth knowledge of the technical requirements and business use of Epicor ERP products and services to close sales opportunities.

As a member of the Enterprise Systems Group, you will deliver multiple software implementations via consulting activities from kickoff to Go-Live, on time, on budget and to the agreed scope, as well as provide ongoing client support.

The Managed Services Administrator is a highly skilled technical resource that thrives on supporting diverse networks while providing excellent customer service. The Managed Services Administrator is responsible for providing proactive and reactive services to new and existing Managed Services customers in support of their IT infrastructure.

Provide development and customization of Epicor ERP Application. Translate software requirements into workable programming code and maintain and develop programs for use in business.

As a member of the Enterprise Systems Group, you will deliver multiple software implementations via consulting activities from kickoff to Go-Live, on time, on budget and to the agreed scope, as well as provide ongoing client support.