Position Available:
Systems Engineer
ComTec Solutions is growing again and looking for a Systems Engineer in our Rochester, NY office, to provide Database and ERP Server Installation and Management for clients and technical support internally and externally for our ERP customers. We are a recent recipient of the Rochester Chamber Top 100 fastest-growing privately owned companies in the Greater Rochester region and would love to have you be a part of our company’s success.
Duties
ESSENTIAL FUNCTIONS:
- Complete software and patch installations
- Apply Fix programs and run Application Conversion programs
- Manage assigned ticket and task queue to meet customer deadlines
- Manage and schedule database copies and backups
- Provide support for clients and internal team members in a help desk capacity and assist in troubleshooting technical issues
ADDITIONAL RESPONSIBILITIES:
- Follows direction set by Manager, Enterprise Systems Group
- Achieve a Billable Hours Goal of 80% of worked hours
- Maintain daily timesheet and expense report entries for department and submit/approve them accurately and timely
- Other duties as required
Supervision Exercised
None
Supervision Received
Manager of Enterprise Systems Group
Work Environment / Physical Demands
- Use of computer and office equipment
- Ability to remain calm in stressful situations
- Performs all administrative functions expected at this level
Minimum Qualifications
TECHNICAL SKILLS:
- Knowledge of Microsoft SQL Server is preferred
- Knowledge of Microsoft Server 2008 / 2012 / 2016 operating systems
- Ability to troubleshoot server based software issues with:
- Microsoft Windows Server 2008 / 2012 / 2016
- Microsoft Remote Desktop Services 2008 / 2012 / 2016
- Microsoft Hyper-V and VMWare
- Knowledge of workstation/server hardware and software troubleshooting
- Knowledge of HP and Dell equipment; general understanding of storage solutions
- Ability to troubleshoot and resolve workstation based software issues
- Familiar with installing peripherals such as barcode printers, handheld devices, scanners, etc.
SOFT SKILLS & ABILITIES:
- Ability to troubleshoot, identify and evaluate alternative solutions to a problem
- Strong written and verbal communication skills
- Pleasant and professional demeanor in all client and internal communications
- Intellectually resourceful with sound judgment and effective decision-making abilities
- Independent worker and able to work effectively on daily tasks without direct supervision
- Strong organization skills and ability to operate efficiently throughout daily tasks
- Work well with clients at all levels
- Operate with client satisfaction in mind
- Energy, enthusiasm and results-oriented
EDUCATION, EXPERIENCE, & KNOWLEDGE:
- Related Bachelor’s degree or equivalent work experience
- 2+ years of SQL server experience preferred
- Epicor application experience a plus
ADDITIONAL REQUIREMENTS:
- Ability to schedule for evening or weekend work occasionally
- Valid driver’s license in your state of residence and reliable personal vehicle
- Travel minimal as needed
Can you see yourself in a company whose values are:
- Passionate About the Customer
- Dedicated to our Employees
- Do the Right Thing
- Fire in the Belly
Then consider a career at ComTec Solutions. In addition we offer the following benefits:
Benefits
We offer a competitive compensation and vacation package in addition to the following:
- Health Insurance
- Dental Insurance
- 401(k) plan w/ 4% match
- Company paid Life Insurance
- Company paid LTD
- Casual work environment
Disclaimer
Qualified candidates must submit resume in addition to salary requirements. Resumes without salary requirements may not be considered.
In connection with your consideration for employment, ComTec Solutions, LLC. requires all applicants consent to undergo a drug and investigative background check.
ComTec Solutions, LLC. is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
ComTec Solutions, LLC. must comply with the International Traffic in Arms Regulations (ITAR) issued by the United States Department of State, Department of Defense Trade Controls. Because of ITAR, the company must limit employment opportunities to US citizens or lawful permanent residents of the United States, or those admitted as a refugee or granted asylum.
