Position Available:
Systems Engineer

ComTec Solutions is growing again and looking for a Systems Engineer in our Rochester, NY office, to provide Database and ERP Server Installation and Management for clients and technical support internally and externally for our ERP customers. We are a recent recipient of the Rochester Chamber Top 100 fastest-growing privately owned companies in the Greater Rochester region and would love to have you be a part of our company’s success.

Duties

ESSENTIAL FUNCTIONS:

  • Complete software and patch installations
  • Apply Fix programs and run Application Conversion programs
  • Manage assigned ticket and task queue to meet customer deadlines
  • Manage and schedule database copies and backups
  • Provide support for clients and internal team members in a help desk capacity and assist in troubleshooting technical issues

ADDITIONAL RESPONSIBILITIES:

  • Follows direction set by Manager, Enterprise Systems Group
  • Achieve a Billable Hours Goal of 80% of worked hours
  • Maintain daily timesheet and expense report entries for department and submit/approve them accurately and timely
  • Other duties as required

Supervision Exercised

None

Supervision Received

Manager of Enterprise Systems Group

Work Environment / Physical Demands

  • Use of computer and office equipment
  • Ability to remain calm in stressful situations
  • Performs all administrative functions expected at this level

Minimum Qualifications

TECHNICAL SKILLS:

  • Knowledge of Microsoft SQL Server is preferred
  • Knowledge of Microsoft Server 2008 / 2012 / 2016 operating systems
  • Ability to troubleshoot server based software issues with:
  • Microsoft Windows Server 2008 / 2012 / 2016
  • Microsoft Remote Desktop Services 2008 / 2012 / 2016
  • Microsoft Hyper-V and VMWare
  • Knowledge of workstation/server hardware and software troubleshooting
  • Knowledge of HP and Dell equipment; general understanding of storage solutions
  • Ability to troubleshoot and resolve workstation based software issues
  • Familiar with installing peripherals such as barcode printers, handheld devices, scanners, etc.

SOFT SKILLS & ABILITIES:

  • Ability to troubleshoot, identify and evaluate alternative solutions to a problem
  • Strong written and verbal communication skills
  • Pleasant and professional demeanor in all client and internal communications
  •  Intellectually resourceful with sound judgment and effective decision-making abilities
  • Independent worker and able to work effectively on daily tasks without direct supervision
  • Strong organization skills and ability to operate efficiently throughout daily tasks
  • Work well with clients at all levels
  • Operate with client satisfaction in mind
  •  Energy, enthusiasm and results-oriented

EDUCATION, EXPERIENCE, & KNOWLEDGE:

  • Related Bachelor’s degree or equivalent work experience
  • 2+ years of SQL server experience preferred
  • Epicor application experience a plus

ADDITIONAL REQUIREMENTS:

  • Ability to schedule for evening or weekend work occasionally
  • Valid driver’s license in your state of residence and reliable personal vehicle
  • Travel minimal as needed

Can you see yourself in a company whose values are:

  • Passionate About the Customer
  • Dedicated to our Employees
  • Do the Right Thing
  • Fire in the Belly

Then consider a career at ComTec Solutions. In addition we offer the following benefits:

Benefits

We offer a competitive compensation and vacation package in addition to the following:

  • Health Insurance
  • Dental Insurance
  • 401(k) plan w/ 4% match
  • Company paid Life Insurance
  • Company paid LTD
  • Casual work environment

Disclaimer

Qualified candidates must submit resume in addition to salary requirements. Resumes without salary requirements may not be considered.

In connection with your consideration for employment, ComTec Solutions, LLC. requires all applicants consent to undergo a drug and investigative background check.

ComTec Solutions, LLC. is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

ComTec Solutions, LLC. must comply with the International Traffic in Arms Regulations (ITAR) issued by the United States Department of State, Department of Defense Trade Controls. Because of ITAR, the company must limit employment opportunities to US citizens or lawful permanent residents of the United States, or those admitted as a refugee or granted asylum.

Apply for this Position

Employment Application
We are an Equal Opportunity Employer. All persons shall have the opportunity to be considered for employment without regard to their race, color, religion, creed, national origin, ancestry, alienage or citizenship status, age, disability, gender (including pregnancy, childbirth and related medical conditions), sexual orientation, genetic information/characteristics, veteran or military status, marital status, or any other characteristic protected by applicable federal, state or local laws.

ComTec Solutions, LLC. must comply with the International Traffic in Arms Regulations (ITAR) issued by the United States Department of State, Department of Defense Trade Controls. Because of ITAR, the company must limit employment opportunities to US citizens or lawful permanent residents of the United States, or those admitted as a refugee or granted asylum.

We will endeavor to make a reasonable accommodation/modification to the known physical or mental limitations of a qualified applicant with a disability to assist in the hiring process, unless the accommodation would impose an undue hardship on the operation of our business, in accordance with applicable federal, state and local law. If you believe you require such assistance to complete this form or to participate in the interview process, please contact Kristine Caronna at 585-621-9303.

THIS EMPLOYMENT APPLICATION IS NOT AN EMPLOYMENT CONTRACT.

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