We are seeking experienced Manufacturing experts to deliver software implementations via consulting activities from kickoff to Go-Live, on time, on budget and to the agreed scope, as well as provide ongoing client support.
- Provide assistance to client on system configuration and implementation, following established methodology for problem identification, implementation, documentation, testing and training
- Communicate with customer to determine needs, and contribute to solution design as well as overall business strategy.
- Interpret requirements data and identify any gaps between current state of purchased modules and desired functionality in future state.
- Manage project issues and coordinate activities and schedules with both clients and internal team members in order to resolve in an effective and timely manner.
- Ability to adhere to project timelines and meet Service Level Agreement goals and billable hours.
- Provide support for clients and assist in troubleshooting application questions.
- Provide on-site training and consulting for clients if necessary.
Manager, Business Systems Group
Work Environment / Physical Demands
- Use of computer and office equipment.
- Ability to remain calm in stressful situations
- Performs all administrative functions expected at this level.
- High level of proficiency in MS Office, MS Project, and SharePoint
- Experience with mid-market ERP Solutions such as Epicor 9, Epicor Vista/Vantage, Infor Syteline, Visual, MS Great Plains.
- Strong written and verbal communication skills
- Pleasant and professional demeanor in all client and internal communications
- Ability to multi task
- Intellectually resourceful with sound judgment and effective decision-making abilities
- Independent worker and able to work effectively on daily tasks without direct supervision
- Strong organization skills and ability to operate efficiently throughout daily tasks
- In general owns issues through resolution although understands when to escalate a problem to another team member and whom to escalate to; accepts escalated issues; and mentors when appropriate
- Demonstrates empathy with users and professionalism at all times
- Work well with clients at all levels
- Operates with client satisfaction in mind
- Energy, enthusiasm and results-orientation
- Strong troubleshooting and analytical skills
Education and Experience
- Bachelor level degree
- Minimum 5 years experience in a manufacturing environment with solid exposure to an ERP software.
- Understanding of Manufacturing Operations, Bills of Materials, Bills of Operations, Methods of Manufacturing, Scheduling, Resource Planning, and Supply Chain Management.
- Proven success in ERP software project implementation and deployment across multi-business verticals is a plus!
- Ability to schedule for evening or weekend work occasionally
- Valid driver’s license and reliable personal vehicle
Qualified candidates must submit resume in addition to salary history and requirements. Resumes without salary requirements may not be considered.
ComTec Solutions, LLC. is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
ComTec Solutions, LLC. must comply with the International Traffic in Arms Regulations (ITAR) issued by the United States Department of State, Department of Defense Trade Controls. Because of ITAR, the company must limit employment opportunities to US citizens or lawful permanent residents of the United States, or those admitted as a refugee or granted asylum.