Position Available:
Managed Services Administrator

We are seeking Managed Services Administrators who are highly skilled technical resources that thrive on supporting diverse networks while providing excellent customer service. The Managed Services Administrator is responsible for providing proactive and reactive services to new and existing Managed Services customers in support of their IT infrastructure.

Duties

  • Receive information, diagnose symptoms, and resolve problems through alerts generated in our Managed Services system
  • Review and distribute monthly Network Health reports to our Managed Services Customers
  • Deliver customer service within specified service levels and typically around more complex problems including diagnosis and resolution of items such as router configurations, equipment failures, patching or updating server operating systems, restarting services, troubleshooting backups, and more
  • Contribute to team goals with regards to SLA requirements, case resolution, and customer satisfaction
  • Participate in emergency on-call rotation schedule
  • Accurately enter and maintain case information including notes and resolution
  • Internal IT Support
  • Identify sales opportunities and pass the information to correct team members
  • Submit timesheets accurately and timely
  • Other duties as required

Supervision Exercised

None

Supervision Received

Reports to Manager, IT Services

Work Environment / Physical Demands

  • Use of computer and office equipment
  • Ability to remain calm in stressful situations
  • Performs all administrative functions expected at this level

Minimum Qualifications

Technical Skills

  • Strong understanding of available tools to assist in daily tasks
  • Ability to troubleshoot server-based software issues with:
    • Microsoft Windows Server 2003 / 2008 / 2012 R2 / 2016
    • Microsoft Windows Active Directory
    • On-Premise Microsoft Exchange 2003/2007/2010, Microsoft Office 365, and hosted Microsoft Office 365
    • Microsoft SQL 2005/2008/2012 Server
    • Microsoft Hyper-V and VMWare
    • Microsoft PowerShell
    • Major Anti-Virus solutions
    • Enterprise-class backup solutions
  • Very knowledgeable of various server/workstation peripherals such as USB/NAS drives
  • In-depth knowledge of workstation/server hardware and software troubleshooting abilities
  • Working knowledge of HP and Dell equipment; general understanding of storage solutions
  • Extremely knowledgeable in troubleshooting and resolving workstation-based software issues with:
    • Microsoft Windows 7 / 8 / 10
    • Microsoft Office 2007 / 2010 / 2013 / 2016
    • Microsoft Online Services (Office 365)
    • Domain and workgroup environments
  • Knowledge and understanding of AD, DNS, the Internet and mail flow

Soft Skills

  • Strong written and verbal communication skills
  • Pleasant and professional demeanor in all client and internal communications
  • Ability to multi-task
  • Intellectually resourceful with sound judgment and effective decision-making abilities
  • Independent worker and able to work effectively on daily tasks without direct supervision
  • Strong organization skills and ability to operate efficiently throughout daily tasks
  • In general, owns issues through resolution although understands when to escalate a problem to another team member and whom to escalate to; accepts escalated issues; and mentors when appropriate
  • Demonstrates empathy with users and professionalism at all times
  • Work well with clients at all levels, from executive to IT to end user
  • Operates with client satisfaction in mind
  • Energy, enthusiasm and results-oriented

Education and Experience

  • Bachelor’s degree preferred
  • MCP/MCSA/MCSE/MCTS/MCITP Certifications preferred
  • CompTIA A+ and Network+ preferred
  • 4+ years of relevant experience in supporting complex networks and/or providing technical support
  • ComTec Solutions Network Administrator Skill Set or equivalent
  • Experience in Managed Services solutions such as N-Able, Kaseya, and Level Platforms a plus
  • Experience in cloud backup solutions such as Asigra and Unitrends a plus

Additional Requirements

  • Ability to schedule for evening or weekend work occasionally
  • Valid driver’s license in your state of residence and reliable personal vehicle

Disclaimer

Qualified candidates must submit resume in addition to salary history and requirements. Resumes without salary requirements may not be considered.

In connection with your consideration for employment, ComTec Solutions, LLC. requires all applicants consent to undergo a drug and investigative background check.

ComTec Solutions, LLC. is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

ComTec Solutions, LLC. must comply with the International Traffic in Arms Regulations (ITAR) issued by the United States Department of State, Department of Defense Trade Controls. Because of ITAR, the company must limit employment opportunities to US citizens or lawful permanent residents of the United States, or those admitted as a refugee or granted asylum.

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