ESG Managing Consultant | ComTec Solutions

Position Available:
ESG Managing Consultant

As a member of the Enterprise Systems Group, you will lead the consulting team to help ensure they are following processes to deliver software implementations via consulting activities from kickoff to Go-Live, on time, on budget and to the agreed scope, as well as provide ongoing client support. Streamline and provide onboarding activities by managing training, shadowing, and other activities. Making decisions aimed at improving efficiency while at the same time ensuring no disruption of project schedules. Directly working with the consulting and software engineers to provide quality solution design to the customers.

Duties

ESSENTIAL FUNCTIONS:

  • Be the trusted advisor to clients on system configuration and implementation, using Epicor’s signature methodology for problem identification, implementation, documentation, testing, and training
  • Communicate with the customer to determine needs, and contribute solution design as well as an overall business strategy
  • Interpret requirements data and identify any gaps between the current state of purchased modules and desired functionality in a future state
  • Support resolution of project issues and coordinate activities and schedules with both clients and internal team members to resolve in the and timely manner
  • Assist with generating Solution Design Specifications and Opportunity/Quote generation
  • Ability to adhere to project timelines and meet Service Level Agreement goals
  • Provide support for clients in a help desk capacity and assist in troubleshooting application questions
  • Provide both remote and on-site Training and Consulting for clients when necessary
  • Present ComTec in a positive light both internally and externally (i.e., be a champion for the company)
  • Manage ticket resolution time and continually improve to meet SLA guidelines
  • Utilize strong leadership and interpersonal skills to ensure optimal efficiency, effectiveness, and productivity
  • Approve and manage, all timesheets, vacation requests, and expenses
  • Ensure effective utilization of all resources (e.g., people, equipment, facilities)
    • Manage employee utilization to meet department billable goal %
  • Responsible for the performance and development of all Consultants
    • Enable and support the personal/professional development of all direct reports (i.e., coach and mentor)
    • Lead the charge to embrace and implement new product functionality
    • Manage On-Boarding activities for new consultants
    • Conduct Ninety.io 5-5-5 conversations with direct reports

ADDITIONAL RESPONSIBILITIES:

  • Maintain daily timesheet and expense report entries and submit them accurately and timely
  • Interface with the Service Coordinator
  • Lead Level 10 Meetings for ESG Consulting
  • Manage the weekly Epicor Escalation Meetings
  • Other duties as required

Supervision Exercised

ERP Operations and ERP Finance Consultants

Supervision Received

Vice President, Consulting

Work Environment / Physical Demands

  • Use of computer and office equipment
  • Ability to remain calm in stressful situations
  • Performs all administrative functions expected at this level

Minimum Qualifications

SOFT SKILLS & ABILITIES:

  • Strong written and verbal communication skills
  • Pleasant and professional demeanor in all client and internal communications
  • Ability to prioritize and manage multiple priorities effectively
  • Intellectually resourceful with sound judgment and effective decision-making abilities
  • Independent worker and able to work effectively on daily tasks without direct supervision
  • Strong organization skills and ability to operate efficiently throughout daily tasks
  • In general, be accountable for issues through resolution, understand when to escalate a problem to another team member and whom to escalate too; accepts escalated issues; and mentors when appropriate
  • Demonstrates empathy with users and professionalism at all times
  • Work well with clients at all levels
  • Operates with client satisfaction in mind
  • Energy, enthusiasm and results-oriented
  • Strong troubleshooting and analytical skills

EDUCATION, EXPERIENCE, & KNOWLEDGE:

  • Experience in leading and managing teams
  • Minimum 5 years of experience in a manufacturing environment with solid exposure to ERP software.
  • Understanding of Manufacturing Operations
  • Proven success in ERP software project implementation and deployment across multi-business verticals

ADDITIONAL REQUIREMENTS:

  • Ability to schedule for evening or weekend work occasionally
  • Valid driver’s license in your state of residence and reliable personal vehicle

Benefits

We offer a competitive compensation and vacation package in addition to the following:

  • Health Insurance
  • Dental Insurance
  • 401(k) plan w/ 4% match
  • Company paid Life Insurance
  • Company paid LTD
  • Casual work environment

Disclaimer

Qualified candidates must submit resume in addition to salary requirements. Resumes without salary requirements may not be considered.

In connection with your consideration for employment, ComTec Solutions, LLC. requires all applicants consent to undergo a drug and investigative background check.

ComTec Solutions, LLC. is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

ComTec Solutions, LLC. must comply with the International Traffic in Arms Regulations (ITAR) issued by the United States Department of State, Department of Defense Trade Controls. Because of ITAR, the company must limit employment opportunities to US citizens or lawful permanent residents of the United States, or those admitted as a refugee or granted asylum.

Apply for this Position

Employment Application - Updated
We are an Equal Opportunity Employer. All persons shall have the opportunity to be considered for employment without regard to their race, color, religion, creed, national origin, ancestry, alienage or citizenship status, age, disability, gender (including pregnancy, childbirth and related medical conditions), sexual orientation, genetic information/characteristics, veteran or military status, marital status, or any other characteristic protected by applicable federal, state or local laws.

ComTec Solutions, LLC. must comply with the International Traffic in Arms Regulations (ITAR) issued by the United States Department of State, Department of Defense Trade Controls. Because of ITAR, the company must limit employment opportunities to US citizens or lawful permanent residents of the United States, or those admitted as a refugee or granted asylum.

We will endeavor to make a reasonable accommodation/modification to the known physical or mental limitations of a qualified applicant with a disability to assist in the hiring process, unless the accommodation would impose an undue hardship on the operation of our business, in accordance with applicable federal, state and local law. If you believe you require such assistance to complete this form or to participate in the interview process, please contact Janine Barlach at 585-621-9303.

THIS EMPLOYMENT APPLICATION IS NOT AN EMPLOYMENT CONTRACT.

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