Customer Success Manager | ComTec Solutions

Position Available:
Customer Success Manager

The Customer Success Manager (CSM) is the main customer service point of contact for our customers. The CSM is responsible for selling the wide range of software, hardware, and services that ComTec offers to our customers. Daily the CSM communicates with our customers via phone, email, or in person, helping them obtain quotes, work through customer service issues, and help them grow their business by better utilizing our solutions. The CSM meets with assigned customers quarterly to make sure they are getting the most out of their relationship with ComTec and a seamless service experience.

Duties

ESSENTIAL FUNCTIONS:

  • Maintain continual dialogue including Quarterly Business Reviews with named accounts to ensure a high level of satisfaction and loyalty
  • Find and nurture opportunities to achieve sales goals
  • Develop and manage a sales pipeline sufficient to meet sales goals
  • Coordinate with pre-sales and professional technical services teams
  • Work closely with customers and ComTec staff to perform a proper needs analysis and make recommendations for new products or services as well as strategic technology direction
  • Determine the performance of existing Managed Services contracts and prepare contract renewals
  • Manage opportunity, quote, and processes ensuring timely solution implementation
  • Function as liaison between customer and internal departments to ensure issues are addressed and solved
  • Follow up with customers on tickets that are “waiting customer”

ADDITIONAL RESPONSIBILITIES:

  • Maintain customer relationship management (CRM) database
  • Gain and maintain in-depth knowledge of our products and technologies, competitive products, and industry trends
  • Build and maintain relationships at the “C” and “VP” levels of the defined target customers
  • Maintain daily timesheet, and expense report entries, and submit them accurately and timely

Supervision Exercised

None

Supervision Received

Director of Sales

Work Environment / Physical Demands

  • Use of computer and office equipment
  • Performs all administrative functions expected at this level

Minimum Qualifications

TECHNICAL SKILLS:

  • Basic understanding of
    • Microsoft Windows Server Operating Systems
    • On-Premises Microsoft Exchange and Microsoft Office 365
    • Enterprise-class backup solutions
    • Microsoft Operating Systems
    • Epicor ERP modules, capabilities, and features
  • Knowledgeable of various server/workstation peripherals such as USB/NAS drives
  • Knowledge of Managed Services product offerings and configurations
  • Working knowledge of HP and Dell equipment; general understanding of storage solutions

SOFT SKILLS & ABILITIES:

  • Strong written and verbal communication skills
  • Ability to react positively and effectively in a high-pressure environment
  • Initiative-taking, positive attitude, and ability to work well individually and within a team atmosphere
  • Pleasant and professional demeanor in all customer and internal communications
  • Intellectually resourceful with sound judgment and effective decision-making abilities
  • Independent worker and able to work effectively on daily tasks without direct supervision
  • Strong organization skills and ability to operate efficiently throughout daily tasks
  • In general, owns issues through resolution although understands when to escalate a problem to another team member and whom to escalate to; accepts escalated issues; and mentors when appropriate
  • Work well with customers at all levels
  • Operates with customer satisfaction in mind

EDUCATION, EXPERIENCE, & KNOWLEDGE:

  • Background in customer service is necessary
  • Bachelor’s Degree in Business or related field preferred
  • Experience within the technology industry is required

ADDITIONAL REQUIREMENTS:

  • Ability to schedule for evening or weekend work occasionally
  • Valid driver’s license in your state of residence and reliable personal vehicle

Then consider a career at ComTec Solutions. In addition we offer the following benefits:

Benefits

We offer a competitive compensation and vacation package in addition to the following:

  • Health Insurance
  • Dental Insurance
  • 401(k) plan w/ 4% match
  • Company paid Life Insurance
  • Company paid LTD
  • Casual work environment

Disclaimer

Qualified candidates must submit resume in addition to salary requirements. Resumes without salary requirements may not be considered.

In connection with your consideration for employment, ComTec Solutions, LLC. requires all applicants consent to undergo a drug and investigative background check.

ComTec Solutions, LLC. is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

ComTec Solutions, LLC. must comply with the International Traffic in Arms Regulations (ITAR) issued by the United States Department of State, Department of Defense Trade Controls. Because of ITAR, the company must limit employment opportunities to US citizens or lawful permanent residents of the United States, or those admitted as a refugee or granted asylum.

Apply for this Position

Employment Application - Updated
We are an Equal Opportunity Employer. All persons shall have the opportunity to be considered for employment without regard to their race, color, religion, creed, national origin, ancestry, alienage or citizenship status, age, disability, gender (including pregnancy, childbirth and related medical conditions), sexual orientation, genetic information/characteristics, veteran or military status, marital status, or any other characteristic protected by applicable federal, state or local laws.

ComTec Solutions, LLC. must comply with the International Traffic in Arms Regulations (ITAR) issued by the United States Department of State, Department of Defense Trade Controls. Because of ITAR, the company must limit employment opportunities to US citizens or lawful permanent residents of the United States, or those admitted as a refugee or granted asylum.

We will endeavor to make a reasonable accommodation/modification to the known physical or mental limitations of a qualified applicant with a disability to assist in the hiring process, unless the accommodation would impose an undue hardship on the operation of our business, in accordance with applicable federal, state and local law. If you believe you require such assistance to complete this form or to participate in the interview process, please contact Janine Barlach at 585-621-9303.

THIS EMPLOYMENT APPLICATION IS NOT AN EMPLOYMENT CONTRACT.

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