IT Support and Infrastructure Management

Win in the digital age with smart IT Infrastructure

Infrastructure management services consistently achieves cost savings, operational efficiencies, improved customer experience and peace of mind.

Working with a Managed Services Provider frees your team from time-consuming IT troubleshooting, and allows them to stay focused on revenue-generating objectives. While some companies are stuck with simple break-fix solutions, unpredictable IT costs, and crippling downtime, organizations that partner with a managed IT services provider experience enhanced productivity and profitability by leveraging technology systems effectively.

A managed services provider helps you plan, implement, maintain and optimize your systems to maximize your investment. ComTec offers multiple levels of managed IT services—as well as custom packages—so you can maximize your investment in technology. View our packages below, and for a full list of our a la carte options, scroll down.

You can learn more about all of the IT Managed Services ComTec has to offer by clicking here.

If you would like to talk to a represetnative about your IT business needs, fill out the form below and someone will get back to you right away. You can also call 585-621-9303.

Managed IT Services Tailored to Your Business

ComTec offers multiple levels of managed IT services—as well as custom packages—so you can maximize your investment in technology:

Premium Plus IT Services

Fully managed IT services is the highest level of Managed Services we offer. This package includes:

Base 24/7 monitoring system with monthly executive reports and quarterly meetings
Set number of monthly hours for an engineer to visit your facility
Unlimited helpdesk calls and support hours

We recommend the fully managed package for companies who frequently need on-site IT or helpdesk support. Fully managed services are charged as a fixed monthly price.

Premium IT Services

The Proactive IT Services package is our most popular option. It includes:

Base 24/7 monitoring system with monthly executive reports and quarterly meetings
Set number of monthly hours for an engineer to visit your facility
Pay as-needed helpdesk calls and support hours

Unlike the Fully Managed package, the Proactive IT Services package offer helpdesk support in a “pay as you go” package, so you only pay for the time you actually use. Proactive IT services are a fixed monthly price with a variable price for any helpdesk support used.

Supplemental IT Services

Supplemental IT services is the most fluid of our packages, as you are only charged for services when you use them. There is no active monitoring or proactivity; ComTec Solutions assists when part of your IT infrastructure is down and needs to be restored.

Custom IT Service Packages

If you feel that your organization needs something in between our offerings, we are happy to put together a custom Managed IT package to fit all your needs. Contact a member of our sales team to get started.